Department of Collections

Department of Collections

Effective July 1, 2021, the Office of Billing and Collections is now the Department of Collections.

➤ What are the responsibilities of the Department of Collections?

The Department of Collections handles:

• Collection of all current and delinquent revenue
• Management of lockbox and third‑party collector contracts
• Printing and mailing personal property and real estate bills
• Cashiering and customer service operations
• Utility Billing
• Bankruptcy account management

➤ What happens if I file for bankruptcy?

Customers who file bankruptcy— including those with an active utility account—will receive a certified notice.
A new utility service must be established within 20 days, and a 25% deposit may be required.