Billing and Collections (COVID-19 Updates)

NOTICE: The Petersburg Office of Billing and Collections will be closed on Thursday, July 16; Friday, July 17; and Friday, July 31 for in-service training.


The Commissioner of the Revenue Office will be closed to the public on those dates. The Commissioner of the Revenue staff members will only be available by phone and email on July 16, 17, and 31 from 8:30am-5:00pm. A full staff directory with contact information is available online here: https://www.petersburgva.gov/Directory.aspx 


Payment options will still be available through the drop box and the online portal. To pay online, visit www.petersburgva.gov and click the Online Payments option. Drop boxes for Billing and Collections and the Commissioner of the Revenue are located at 144 North Sycamore Street in Petersburg. 


The due date for June utility bills is Thursday, July 23.

2020 Updated Utility Billing Schedule

_________________________________________________________________________

Due to reading and printing delays, the utility bills for June 2020 were mailed at a later date than anticipated. The new due date for the June utility bills is July 23, 2020.


The Office of Billing and Collections is open M-F, 9:00am - 4:30pm. The office is located at 144 N. Sycamore Street in Petersburg. A facial covering is required to enter the facility. 


As a safety precaution, the acceptance of cash payments is suspended. At this time, only credit/debit card, money order, cashier check, or personal check are accepted.


For additional questions or concerns, customers can call 804-733-2349 or email citycollector@petersburg-va.org.


CLICK HERE STAFF DIRECTORY

  1. June 8, 2020
  2. June 1, 2020
  3. April 17, 2020
  4. April 1, 2020

Due to reading and printing delays, the utility bills for June 2020 will be mailed on July 2, 2020 and the new due date will be July 23, 2020.


June 8, 2020 Update:

Effective Tuesday, June 9th,  the City of Petersburg will expand its operation of a limited service window located at the Fiscal Management Building (144 N. Sycamore Street).


This limited service area will now be available for water connection, customer service inquiries, and payment services. The service window will operate Monday-Friday from 9:00am – 4:30pm.


As a safety precaution, the Office of Billing and Collections has suspended the acceptance of cash payments. At this time, only credit/debit card, money order, cashier check, or personal check will be accepted.


While this service window is primarily for billing and collections, the Commissioner of the Revenue will also have access to assist customers should the need arise.


For additional questions or concerns, customers can call 804-733-2349 or email citycollector@petersburg-va.org.