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1. Why has my water bill increased?

The city has new rates that were approved by City Council to meet necessary changes and upgrades for the utility infrastructure.

View PDF version of current rates HERE

2. What is the Garden Meter Process?

When submitting a garden meter adjustment it MUST have the following:

• Pictures of the meter for the previous month and current month
• Account number
• Date it is being submitted

In order for your garden meter to be applied it MUST be turned in between the 1^st and 10^th of every month.

Your adjustment must be worth $6 or more to be adjusted on your bill, if it is not, we will collect them until you reach the minimum amount.

If you email them or have any questions, please send to citycollector@petersburg-va.org. 

3. When is the Billing & Collections Office open?

The Office of Billing and Collections has moved from City Hall and is now located at 144 N Sycamore Street

Their hours are as follows:

Monday - Friday:  8:30am - 5:00pm

Saturday: Closed

Sunday: Closed 

Due to COVID-19, hours may have changed. See COVID-19 Updates HERE

4. When are utility bills due?

Utility bills are due on the 5th of the month. 

The City reserves the right to revisit this schedule due to continued and/or unforeseen impacts of COVID-19.

We appreciate the patience of our community as we strive to preserve the safety of both our residents and employees.

 

5. Why am I charged for a vehicle decal?

While vehicle owners no longer need to display a decal in the front window (effective since June 11, 2018), residents with personal property will be charged a registration fee due at the time of the second half of personal property taxes.  

Background: Petersburg City Council voted and approved to eliminate the physical vehicle decal and distribution of the decal effective June 11, 2018. A public hearing on this was topic was held on February 6, 2018.