Utility Billing & Analysis

Primary responsibilities for the Utility Billing Analysis

• Perform monthly reads for water usage 
• Review reads and perform quality control checks to ensure bills are correct 
• Complete edits to accounts to ensure bills are correct 
• Print and mail utility bills

Specific Utility Billing Analysis Services

• New Utility Account Packet (Instructions, Application, Payment Information, Water Rates, Trash Collection, Termination)
• Change of Account Information Form
• Account Termination Form
• Leak Adjustments
  • Qualifying criteria for any adjustments can include, but are not limited to the following:
    • Leaks
    • Manual read information
• Garden Meter Process/Pool Fills
  • Water Meter Services (Sewer Taps, Hydrant Meters, Down/Up Sizing Meters & Irrigation Systems) 
    • Call Public Utilities Water and Wastewater Department (804) -733- 2407

Utility Billing Information 

• Utility Billing Schedule 

• Current Rates & Fees

Utility Billing Contacts

• Utility Billing & Analysis, 804-733-2349, UtilityBilling@petersburg-va.org
• Lakeisha Fisher, Utility Billing Supervisor, 804-733-2300 Ext 2610, lfisher@petersburg-va.org 
• Robin Boyd, Utility Billing Specialist, 804-733-2300 Ext 4047, rboyd@petersburg-va.org
• Stacey Marshall, Utility Billing Specialist, 804-733-2300 Ext 2530, stmarshall@petersburg-va.org
• After hour utility emergencies contact the Police Non-Emergency line at 804-732-4222