Utility Billing & Analysis

*Effective July 1, 2021  Utility Billing & Analysis formerly combined with Billing and Collections is now under the Department of Public Works and Utility.

Primary responsibilities for the Utility Billing & Analysis:

• Perform monthly reads for water usage 
• Review reads and perform quality control checks to ensure bills are correct 
• Complete edits to accounts to ensure bills are correct 
• Print and mail utility bills 

          Specific Utility Billing & Analysis Services 

• New Utility Account Packet (Instructions, Application, Payment Information, Water Rates, Trash Collection, Termination)
• Update Existing Accounts
• Terminate Accounts
• Leak Adjustments
  • Qualifying criteria for any adjustments can include, but are not limited to the following:
    • Leaks
    • Manual read information
• Garden Meter Process/Pool Fills
• Water Meter Services (Sewer Taps, Hydrant Meters, Down/Up Sizing Meters & Irrigation Systems)  
                       -Call Public Utilities Water and Wastewater Department (804) -733- 2407

        Utility Billing Information 

• Utility Billing Schedule 
• Current Rates & Fees

Utility Billing Contacts

• Utility Billing & Analysis  804-733-2349 
• Email: UtilityBilling@petersburg-va.org 

• Makiah Spratley, Administrative Manager
• Lakeisha Fisher, Utility Billing Specialist 
• Shirley Bradley, Customer Service Representative
• Teisha Newton, Customer Service Representative

• After hour utility emergencies contact the Police Non-Emergency line at 804-732-4222