Billing & Collections

The Office of Billing and Collections will also be closed to the public on the following dates for in-service training:

  • January 8, 2021
  • February 12, 2021
  • March 12, 2021
  • April 2, 2021
  • May7 , 2021
  • June 11, 2021

Responsibilities for the Office of Billing & Collections include:

  • Collection of all current and delinquent revenue. This includes management of lock box and 3rd party collector contracts.
  • Printing and mailing of all personal property, real estate, and utility bills
  • All cashier and customer service activities
  • Utility Billing:

Closing Accounts

Click here to Terminate Services

Customers may only cancel utility services in person at:

144 N. Sycamore Street 

Petersburg, VA 23804

Updating Account Information

Click here to Update Account


Billing & Collections Office Presentation

Delinquent Process Presentation

DMV Stops

For requests to have a DMV stop removed, please email a copy of your receipt to

Utility Billing Adjustments

Qualifying criteria for any adjustments can include, but are not limited to the following:

  • Leaks
  • Payment processing 
  • Manual read information


Any customer who files bankruptcy, that includes any current active utility account, will be notified by certified mail that a new service must be established within 20 days of notification. 

In lieu of the bankruptcy filing, a 25% deposit may be required for the next service.

Garden Meter Process:

When submitting a garden meter adjustment it MUST include the following:

  • Pictures of the meter for the previous month and current month
  • Account number 
  • Date it is being submitted 

In order for your garden meter to be applied it MUST be turned in between the 1st and 10th of every month.

Your adjustment must be worth $6 or more to be adjusted on your bill, if it is not we will collect them until you reach the minimum amount. 

If you prefer to email information or have any questions, please send to

Contact Us

The Office of Billing and Collections is pleased to offer several payment options for your billing needs.

  • Pay Online Here
    • There is a 3% convenience fee with credit cards. There is no convenience fee for paying by check electronically. The online payment site is available 4 a.m. to 11 p.m. Daily.
  • In-Person: Fiscal Management Office: 144 N. Sycamore Street, Petersburg 
  • Monday - Friday: 9:00 a.m. to 4:30 p.m.
  • Saturday & Sunday: Closed
  • Dropbox: You are able to drop off your payment at any time to the drop box located at 144 N. Sycamore Street.   Payments dropped off are collected and processed the following business day.
  • Mail:  All Payments may be mailed to the following locations:

           - Personal Property:  P.O. Box 1271 Petersburg, VA 23804

           - Real Estate:  P.O. Box 1271 Petersburg, VA 23804

           - Utilities:  P.O. Box 1271 Petersburg, VA 23804

           - Miscellaneous: P.O. Box 1271 Petersburg, VA 23804

For Questions regarding payments please email: or call 804.733.2349

For Further Contact Information: Click Here