Billing & Collections

Responsibilities for the Office of Billing & Collections include:

  • Collection of all current and delinquent revenue. This includes management of lock box and 3rd party collector contracts.
  • Printing and mailing of all personal property, real estate, and utility bills
  • All cashier and customer service activities
  • Utility Billing
  1. Bankruptcy
  2. DMV Stops
  3. Frequently Used Links
  4. Garden Meter Process
  5. Terminate Service
  6. Update Account

Utility Billing Adjustments

Qualifying criteria for any adjustments can include, but are not limited to the following:

  • Leaks
  • Payment processing 
  • Manual read information

Contact Administration Manager Makiah Spratley for more information on adjustments.


Phone: 804-733-2337 Ext. 2533

Contact Us

The Office of Billing and Collections is pleased to offer several payment options for your billing needs.

  • Pay Online Here
    • There is a 3% convenience fee with credit cards. There is no convenience fee for paying by check electronically. The online payment site is available 4 a.m. to 11 p.m. Daily.
  • In-Person: Fiscal Management Office: 144 N. Sycamore Street, Petersburg 
  • Monday - Friday: 8:30 a.m. to 5:00 p.m.
  • Saturday & Sunday: Closed
  • Dropbox: You are able to drop off your payment at any time to the drop box located at 144 N. Sycamore Street.   Payments dropped off are collected and processed the following business day.
  • Mail:  All Payments may be mailed to the following locations:

           - Personal Property:  P.O. Box 1271 Petersburg, VA 23804

           - Real Estate:  P.O. Box 1271 Petersburg, VA 23804

           - Utilities:  P.O. Box 1271 Petersburg, VA 23804

           - Miscellaneous: P.O. Box 1271 Petersburg, VA 23804

For Questions regarding payments please email: or call 804.733.2349

For Further Contact Information: Click Here